Start with the help center
Alethic is a community project. Visit the help center for product, privacy, billing and integration guidance. To send a message, sign in and open the support inbox in your workspace. Tickets and replies stay together so you can follow the same request.
Support is message-based. No phone or call support is offered, and there is no live-chat availability or response-time guarantee.
What to include
Include a safe account, attempt, ticket or payment reference and describe what happened. Do not include passwords, API keys, full identity-document numbers, card numbers, PINs or OTPs. We may ask for proportionate information needed to investigate your request.
Current availability
Live verification and payment collection are not open yet. The support inbox requires successful sign-in and an available workspace. If you cannot access it, the public help center and documentation remain available; a message has not been submitted until the service confirms it. Public email and anonymous support forms are not offered.
Privacy and payment concerns
For a privacy request, contact the business that requested the check and use your Alethic workspace support inbox for records controlled by this service. Use a safe reference. For a payment concern, include the payment or order reference, not card credentials. A confirmed ticket is not proof that a refund, deletion or verification decision has been completed.