A check is taking longer
Keep the original attempt ID. Follow its current status without creating another paid check.
Understand result recovery →ALETHIC HELP & SUPPORT
One conversation.
A clear next step.
Find guidance for the Alethic community project, including verification, documents, billing and integration. Sign in to your workspace to send a support ticket and follow the conversation.
START HERE
Find your next step.
Documents do not match
Read the evidence behind the result. A different vehicle owner needs review; it does not automatically mean a different identity.
Explore evidence reports →A charge or balance question
Match the attempt with its price, reservation and ledger entry. A provider-processed rejection can still be a charged result.
Read the billing rules →Connecting your product
Choose your platform and check the configuration. Keep permanent API keys on your backend.
Open the integration assistant →A RECORD YOU CAN FOLLOW
Support that stays with your request.
- Tell us what happened. Choose a topic, explain the issue and optionally link the relevant verification attempt.
- Follow the conversation. Read replies and see whether your ticket is open, waiting for your response or resolved.
- Keep the same ticket. Add context or reopen it if the issue continues. Your original conversation stays available.
Ticket access requires successful sign-in and an available workspace. A message is submitted only when the service confirms it. Please leave out API secrets, passwords, full identity-document numbers and payment-card details. Support cannot approve a failed verification or change a charge by replying to a ticket.