No physical shipping
Alethic is a digital API and software service. No physical product is shipped, no shipping address is collected for delivery and no shipping fee applies. Live checks and payment collection are not open yet; this policy describes delivery when the relevant service is enabled.
From quote to result
An authorized business creates a session and receives the applicable price and expiry. Where required, the person gives consent and submits a capture or document. A vehicle-record lookup uses its specified record inputs instead of an image. Paid submission is an explicit separate action after the quote is shown.
The API or console returns progress and the eventual result. A ready session or successful upload is not a completed check. OCR delivery means extracted text and warnings, not identity verification. A recorded provider rejection can be a completed, billable service result.
Timing and delays
Checks begin only after a valid authorized submission is accepted. Network conditions, provider response times, data quality and review or reconciliation can affect completion. There is no fixed delivery-time guarantee or promise that every request completes instantly.
If the status is queued, processing or pending reconciliation, retain the original attempt ID and retrieve its status. Do not create a replacement paid check to recover an uncertain one. A temporary error or closed browser does not prove the original processing was cancelled.
Access to delivered information
The requesting business receives results through its authorized API or console access. Private images and detailed evidence have limited retention described in the privacy policy; a durable billing record does not guarantee indefinite availability of the original image or detailed result. Keep only the copies your business is lawfully entitled to retain.
If a result cannot be accessed, use the authenticated support inbox when available with the original reference. Automated email is not required to establish delivery of an API result and is not currently an active customer channel.